FREQUENTLY ASKED QUESTIONS
You will receive a full refund on your virtual bay rental if cancelled at least 24 hours before your reservation time or 48 hours for party packages. No refund will be given for cancellations inside of that window. You may reschedule your VR time at any time up to 24 hours before your reservation for no charge. Contact us by phone to change/cancel or inquire about a reservation. Late arrivals and no-shows will be held to the timeslot and not be given a refund.
That’s up to you! Our standard headsets are top of the line in visual quality, and many people who wear glasses are able to remove them while playing with no problem. While people usually think it’s more comfortable to play without glasses, our headsets are large enough to accommodate most frames.
Our premium VR headsets are not recommended for children under the age of 7, but that’s mostly because of hand-eye coordination and the inability to read. Children under the age of 5 might also have trouble seeing in the lenses as their eyes are not far enough apart to line up.
That’s up to you! Our standard headsets are top of the line in visual quality, and many people who wear glasses are able to remove them while playing with no problem. While people usually think it’s more comfortable to play without glasses, our headsets are large enough to accommodate most frames.
You can! But here are the perks you get when you book a party package: A table set up for food, gifts, snacks, cake, etc. If you want to set up a spread, you’ll need a party package.
Ensure that your VR bays are all located together – being split up is a very real possibility during busy times… especially with others buying parties blocked together. Dedicated staff person assigned to your party to help curate the event, switch games, help people in and out of gear, etc. If you have a lot of people trying VR for the first time, this is the way to go.
Work with us ahead of time on game selection, decorations, etc.
The cell phone number Contact us at 847-971-3040
